Welcome to TULUS Fragrance. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1.0 General
1.1 These Terms and Conditions govern your use of the TULUS Fragrance website and your purchase of our products.
1.2 By accessing the website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
2.0 Products and Pricing
2.1 All prices displayed are in Malaysian Ringgit (RM) and are subject to change without prior notice.
2.2 We strive to provide accurate product descriptions. However, we do not guarantee that product descriptions or other content on the website are 100% error-free.
2.3 Product availability is subject to stock.
3.0 Orders and Payment
3.1 Once an order is placed, you will receive an email confirmation. However, this does not guarantee acceptance of the order.
3.2 Payment options include:
• Online Payment: Payment gateways via toyyibpay, credit/debit cards & FPX.
• Cash on Delivery (COD): Available for Peninsular Malaysia only. A minimal COD service charge may apply. Ensure someone is present at the delivery address to complete payment upon receipt of the order. Failure to make payment during delivery may result in order cancellation and restriction of future COD privileges.
3.3 Payment must be made in full at the time of purchase or upon delivery for COD orders.
3.4 We reserve the right to refuse or cancel an order for any reason, including suspected fraudulent activity or pricing errors.
4.0 Shipping and Delivery
4.1 We offer shipping within Malaysia. Delivery times may vary depending on your location and chosen shipping method.
4.2 TULUS Fragrance is not responsible for delays caused by courier services or unforeseen circumstances.
4.3 Please ensure your shipping information is accurate. We are not responsible for lost shipments due to incorrect addresses.
5.0 Returns and Refunds
5.1 Due to the nature of our products, all sales are final, and we do not accept returns or exchanges unless the product is defective or damaged during transit.
5.2 If you receive a damaged or defective product, please contact us within 7 days of receipt with proof of purchase and photos of the issue.
6.0 Intellectual Property
6.1 All content on the TULUS Fragrance website, including images, text, and designs, is the intellectual property of TULUS Fragrance. Reproduction or distribution of any content without permission is prohibited.
7.0 Limitation of Liability
7.1 TULUS Fragrance is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
7.2 All products should be used as directed. We are not responsible for allergic reactions or misuse of the products.
8.0 Privacy Policy
8.1 Your personal information is used solely for processing your order and improving our services. We will never share your information with third parties without your consent.
9.0 Changes to Terms and Conditions
9.1 TULUS Fragrance reserves the right to amend these Terms and Conditions at any time without prior notice.
10.0 Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: tulushq118@gmail.com
Phone: +60176498131